Contact Information
CANformance Engineering Oy / 3240615-2
Ruokosuonkuja 12
04350 Nahkela
Finland
info@canformance.net
Scope of Application
These general terms and conditions apply to all purchases made on the CANformance Engineering Oy online store (hereinafter referred to as the “online store”). These terms and conditions apply to all consumers and business customers, unless otherwise agreed upon in writing.
Formation of Contract
An order placed on the online store constitutes an offer to purchase the specified products. The contract is formed only when CANformance Engineering Oy has confirmed the order via email. CANformance Engineering Oy reserves the right to reject orders at its own discretion.
Payment Terms
Prices stated on the online store do not include value-added tax. Value-added tax (VAT) will be determined according to the buyer’s country. The final price is displayed in the shopping cart when the delivery country is selected. We accept the most common credit and debit cards as well as bank transfers. Payment must be made in full prior to order dispatch.
Paytrail – Payment Service Provider
Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.
Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Business ID 2122839-7
paytrail.com/en/consumer/information-about-paying
Bank Transfer (SEPA Payment)
Payment is made through bank transfer. The payment sum received should match the total order sum. Extra expenses due to possible banking fees or currency exchange rates are to be covered by the customer making the payment.
PayPal
General PayPal terms apply.
Delivery and Shipping
Delivery times and costs are determined by the selected delivery method and destination. We aim to dispatch orders as soon as possible after order confirmation. Some items may require additional time for processing, and this information will be provided on the respective product page. CANformance Engineering Oy is not liable for delivery delays arising from the actions of the shipping company or other force majeure events.
International orders are shipped out worldwide using UPS Standard or UPS Expedited services if not specifically agreed on otherwise. Domestic (Finland) orders are delivered by Posti using the delivery method chosen by the customer.
For international orders, Incoterms DAP (Delivered At Place) are used. The buyer is responsible for any import customs charges/fees that may arise.
Returns and Refunds
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Downloadable software products / services cannot be returned.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@canformance.net.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@canformance.net.
To return your product, first contact us at info@canformance.net.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
PayPal commissions (when using PayPal as a payment method) are deducted from your refund.
Import/Export charges are non-refundable. Possible import charges resulting from returning a product/order will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Limitation of Liability
The responsibilities and limitations of the company are clearly defined in this section. CANformance Engineering Oy is not liable for damages or injuries resulting from the improper or unintended use of the product. The company also bears no responsibility for damages caused by external factors such as natural disasters, accidents, or third-party actions. This limitation of liability applies to all our products and services.
Additionally, please note that not all products may be suitable for road use. It is the customer’s responsibility to verify whether the product is approved for road use in their country. Further details regarding the product’s suitability for road use can be found on the product page.
Warranty and Complaints
Products come with a manufacturer’s warranty unless otherwise stated. Any defects or faults must be reported to CANformance Engineering Oy within a reasonable time after discovery. CANformance Engineering Oy is not liable for damages resulting from normal wear and tear or misuse.
Processing of Personal Data
Customer-provided personal data is processed confidentially and used solely for order processing and delivery. More information about the processing of personal data can be found in our privacy policy.
Applicable Law and Dispute Resolution
These general terms and conditions, as well as any contracts made on the online store and disputes arising therefrom, are governed by Finnish laws. Any disputes shall be primarily resolved through negotiation. If negotiations fail to reach a resolution, disputes shall be settled in a Finnish district court.
Changes to Terms
CANformance Engineering Oy reserves the right to make changes to these general terms and conditions without prior notice. It is the customer’s responsibility to familiarize themselves with the current terms before placing an order
Contact us at info@canformance.net for questions related to refunds and returns.